Last mile as a part of supply chain is always complex and getting more complex. Many of last practitioner has been trapped in this complexity without any clues, the sources of it. Since the emerging of E-Commerce industry, last mile become favourite channel for costumers and merchants to deliver the products. Time to time, the expectation of costumer for the service level growth in exponential way, from 2-3 days delivery level service time then come to 2-3 hours. Whereas last mile industry players have not prepared robust system related to this growth.
Before we identified the drivers of complexity, and find the solution for mitigate or minimize it. First we need to understand what complexity is!
According to Herbet Simon (1962): “A system is complex if it is made up of a large number of parts that interact in a non-simple way”
Pay attention to the keywords, large number and interact.
Meanwhile, there are two types of complexity (Senge, 1990):
Dr. Chris Caplice, Executive Director, MIT Center for Transportation & Logistics, has describe the drivers, there are;
Now, lets we connecting it to last mile industry.
After we can describe the drivers, that we can find the approach to minimize and mitigate it, with the synergy from every parties in the chain structure, from marketing side, sales side, to operational side, and supporting side.
Last Mile Expertise